Support Center

General & Getting Started 70

• Why does the SSN Report not show Address History?
• How long does it take to get my authorization code?
• Did not receive my Masons Background Report?
• I did not receive my report via eMail?
• How do I dispute something on a Background Check Report?

View all 70

Accounting & Billing 15

• Refund Policy
• Where do I mail my Payment?
• What is an Accounting Bar?
• Why is there a $1 charge on my Credit Card?
• Can I make a Credit Card Payment Online?

View all 15

Criminal Records 63

• What does Discrepancy Mean on My Account Home Page?
• Can I get a Comparison on the different Criminal Checks?
• Are Criminal Records Reported for Minors (Juveniles)?
• I know the candidate has a criminal record, so why didn't it show up on my report?
• Can you change incorrect Criminal Records on my Report?

View all 63

MVR Driving Records 49

• What are the ACD Codes on My Report?
• Do you provide batch ordering for MVR Reports?
• What is the DPPA?
• Do you offer Refunds on MVR Driving Record Reports?
• Why cant I get my Massachusetts MVR via email or fax?

View all 49

Education Verification 9

• How Long Do Education Verifications Take?
• Can you always verify Degrees and Attendance?
• Diploma Mill Statistics
• How do I Order an Education Verification?
• Do Education Verifications include the GPA of the candidate?

View all 9

Drug Test & Healthcare Screening 10

• What is a Medical Review Officer (MRO)
• How is specimen validity testing handled with instant drug testing?
• What are the DOT Drug Testing Regulations?
• What are the benefits of automated Drug Testing?
• What are the benefits of your iScreen System?

View all 10

Employment & Resume Verification 14

• Can you verify everything on a Resume?
• What is the Work Opportunity Tax Credit?
• Online Skills Test Information
• Can you explain the I9 Verification?
• I cannot remember my Employment History, can your Employment History report help me?

View all 14

Legal Terms 66

• Nolle Prosequi
• Adjudication Withheld
• Adjudicated Guilty: Delinquent in Juvenile Court
• Delinquent Act
• Walker Plan

View all 66

How to Guides 20

• How to Order a Safety1st CrimCHECK
• How to Order a CrimCHECK360 Package
• How to Order a County Criminal Check
• How to Order a Business MVR
• How to Order an Education Check

View all 20

Training Videos & Guides 26

• How to use the Screening System
• How to Order a Business MVR (Video)
• How to Order a Safety1st Criminal Check (Video)
• How to Order a CrimCheck360 (Video)
• How to Order an Education Check (Video)

View all 26

Forms & Policy Guides 22

• Background Consent Form - USA
• Background Consent Form - Canada
• CANADA CPIC Release Form
• MVR Release: Pennsylvania
• MVR Release: Alaska

View all 22

Crime & Fraud Statistics 11

• Employee Fraud Statistics
• Managing Risk Information
• Criminal Risk Fact Guide
• Resume Fraud - A Costly Problem
• Bureau of Prison Facts

View all 11