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Support & FAQs
General & Getting Started
Why does the SSN Report not show Address History?
How long does it take to get my authorization code?
Did not receive my Masons Background Report?
I did not receive my report via eMail?
How do I dispute something on a Background Check Report?
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Accounting & Billing
Where do I mail my Payment?
What is an Accounting Bar?
Why is there a $1 charge on my Credit Card?
Can I make a Credit Card Payment Online?
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What does Discrepancy Mean on My Account Home Page?
Can I get a Comparison on the different Criminal Checks?
Are Criminal Records Reported for Minors (Juveniles)?
I know the candidate has a criminal record, so why didn't it show up on my report?
Can you change incorrect Criminal Records on my Report?
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MVR Driving Records
What are the ACD Codes on My Report?
Do you provide batch ordering for MVR Reports?
What is the DPPA?
Do you offer Refunds on MVR Driving Record Reports?
Why cant I get my Massachusetts MVR via email or fax?
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How Long Do Education Verifications Take?
Can you always verify Degrees and Attendance?
Diploma Mill Statistics
How do I Order an Education Verification?
Do Education Verifications include the GPA of the candidate?
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Drug Test & Healthcare Screening
What is a Medical Review Officer (MRO)
How is specimen validity testing handled with instant drug testing?
What are the DOT Drug Testing Regulations?
What are the benefits of automated Drug Testing?
What are the benefits of your iScreen System?
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Employment & Resume Verification
Can you verify everything on a Resume?
What is the Work Opportunity Tax Credit?
Online Skills Test Information
Can you explain the I9 Verification?
I cannot remember my Employment History, can your Employment History report help me?
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Adjudicated Guilty: Delinquent in Juvenile Court
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Education & Training
How to Guides
How to Order a Safety1st CrimCHECK
How to Order a CrimCHECK360 Package
How to Order a County Criminal Check
How to Order a Business MVR
How to Order an Education Check
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Training Videos & Guides
How to use the Screening System
How to Order a Business MVR (Video)
How to Order a Safety1st Criminal Check (Video)
How to Order a CrimCheck360 (Video)
How to Order an Education Check (Video)
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Forms & Policy Guides
Background Consent Form - USA
Background Consent Form - Canada
CANADA CPIC Release Form
MVR Release: Pennsylvania
MVR Release: Alaska
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Crime & Fraud Statistics
Employee Fraud Statistics
Managing Risk Information
Criminal Risk Fact Guide
Resume Fraud - A Costly Problem
Bureau of Prison Facts
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Help Desk Software