General & Getting Started

Information on Using Screening System.

What is the New York Correction Law Article 23-A regarding background checks?
Effective February 1, 2009, NY employers must post a copy of the Correction Law relating to the use of prior convictions. See Attached File (PDF)
Sat, 11 Jan, 2014 at 11:09 AM
Can you provide Background Screening Recommendations?
We recommend the following Background Screening Searches based upon profession and job position. Our system allows you to build your own screening pac...
Sat, 11 Jan, 2014 at 11:09 AM
How will I know my Order Total?
Prior to processing your background checks the total ORDER amount will be displayed.
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How Do I Cancel My Account?
Submit a SUPPORT ticket with the following information: Name Company Name (if a company) Phone Number used on account eMail address used on account...
Sat, 11 Jan, 2014 at 11:09 AM
I forgot my Password - How Can I Login?
At the CLIENT LOGIN screen click FORGOT PASSWORD Enter your Username and eMail Address that is on your account. The system will email you a temporary pass...
Sat, 11 Jan, 2014 at 11:09 AM
I forgot my Username - How Can I Login?
You must submit a SUPPORT TICKET with the following information: Name on Account. Company name on account (if available). Phone Number on account. ...
Sat, 11 Jan, 2014 at 11:09 AM
Do you offer Business Credit Checks?
Yes - we offer several types of business credit checks. Since business credit reports do not fall under FCRA you do not need permission to run a report. ...
Sat, 11 Jan, 2014 at 11:09 AM
Why does my Search Order still show as "In Progress"?
A search will show as "In Progress" for the following reasons: DO THIS FIRST: Refresh your web browser (or hit your F5 key) - this will refres...
Sat, 11 Jan, 2014 at 11:09 AM
How do I add or modify a User Account?
Login to your online account and select the MY ACCOUNT tab then USER INFO. Select ADD USER to create a new user or select EDIT USER to modify an existing ...
Sat, 11 Jan, 2014 at 11:09 AM
Can you offer hiring advice based off your Background Check Reports?
No - Unfortunately we cannot offer hiring advice. You will need to consult your state employment laws and DOT hiring regulations for MVR record issues.
Sat, 11 Jan, 2014 at 11:09 AM