General & Getting Started

Information on Using Screening System.

Why does the SSN Report not show Address History?
*** This Report does NOT come from the SSA *** Per FCRA and Privacy guidelines, A client cannot view address history from emailed reports or from the onl...
Wed, 3 Sep, 2014 at 12:01 AM
How long does it take to get my authorization code?
After submitting your Account Set up form, you will receive an authorization code within 5 to 30 minutes depending on the system. This code is only required...
Wed, 3 Sep, 2014 at 12:02 AM
Did not receive my Masons Background Report?
If you ordered a Masons Background Check Report but did not receive it via email please check your spam folder before contacting us. If the report i...
Fri, 16 Jan, 2015 at 12:50 AM
I did not receive my report via eMail?
When setting up your account you had an option to receive your reports via eMail or Online. Select the MY ACCOUNT tab then USER INFO then EDIT USER to ve...
Wed, 4 Mar, 2015 at 11:56 AM
How do I dispute something on a Background Check Report?
Submit a SUPPORT ticket with your name, report (search) id and the dispute information or go to our Report Investigation page for more information. ...
Wed, 3 Sep, 2014 at 12:05 AM
What does "No Records Found" mean on the National Eviction Report?
Its means the Tenant is CLEAR and there were No Eviction Records found on them.
Mon, 17 Feb, 2014 at 2:19 PM
Do you provide Release Forms?
Yes. You may go here: From this link you can download a PDF copy or use the Online e-Sign ...
Sat, 11 Jan, 2014 at 11:09 AM
What are the rules for Landlords and FCRA?
If you're a landlord, you may use consumer reports to evaluate rental applications - as long as you follow the provisions of the Fair Credit Reporti...
Sat, 11 Jan, 2014 at 11:09 AM
How Can an Employer Avoid Negligent Hiring Liability?
Employers can protect themselves from negligent hiring liability by thoroughly checking references and verifying all pertinent i...
Sat, 11 Jan, 2014 at 11:09 AM
When an employers says you must pass a background check what does it mean?
It generally means that you cannot have any Felony Convictions; however, every company creates their own background screening and grading policy. You sho...
Sun, 16 Mar, 2014 at 5:35 AM