A search will show as "In Progress" for the following reasons:

  • DO THIS FIRST: Refresh your web browser (or hit your F5 key) - this will refresh your screen. You may also logout then log back into your account.

If After doing the above the search still shows as "In Progress" the reasons may be:

  • The Search you ordered is not an Instant search and is being researched: Education, Employment, Civil, County Criminal.
  • The Search requires a release form be submitted: Credit Check and PA MVR Report. 
  • The instant Criminal Search came back with "hits" and is being reviewed by our QA DEPT.
  • There is a report data error: no date of birth entered or incorrect date of birth entered.
  • There is a system problem.

Any questions please SUBMIT a SUPPORT Ticket.