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Support & FAQs
General & Getting Started
Why does the SSN Report not show Address History?
How long does it take to get my authorization code?
Did not receive my Masons Background Report?
I did not receive my report via eMail?
How do I dispute something on a Background Check Report?
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Accounting & Billing
Where do I mail my Payment?
What is an Accounting Bar?
Why is there a $1 charge on my Credit Card?
Can I make a Credit Card Payment Online?
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What does Discrepancy Mean on My Account Home Page?
Can I get a Comparison on the different Criminal Checks?
Are Criminal Records Reported for Minors (Juveniles)?
I know the candidate has a criminal record, so why didn't it show up on my report?
Can you change incorrect Criminal Records on my Report?
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MVR Driving Records
What are the ACD Codes on My Report?
Do you provide batch ordering for MVR Reports?
What is the DPPA?
Do you offer Refunds on MVR Driving Record Reports?
Why cant I get my Massachusetts MVR via email or fax?
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How Long Do Education Verifications Take?
Can you always verify Degrees and Attendance?
Diploma Mill Statistics
How do I Order an Education Verification?
Do Education Verifications include the GPA of the candidate?
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Drug Test & Healthcare Screening
What is a Medical Review Officer (MRO)
How is specimen validity testing handled with instant drug testing?
What are the DOT Drug Testing Regulations?
What are the benefits of automated Drug Testing?
What are the benefits of your iScreen System?
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Employment & Resume Verification
Can you verify everything on a Resume?
What is the Work Opportunity Tax Credit?
Online Skills Test Information
Can you explain the I9 Verification?
I cannot remember my Employment History, can your Employment History report help me?
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Adjudicated Guilty: Delinquent in Juvenile Court
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Help Desk Software